1. The Services and your agreement
WebbLMS is a managed Moodle service provided by WebbWorx (Pty) Ltd. We provide platform setup, configuration, hosting, maintenance and support within the scope agreed with each customer. We can also implement compatible enhancements in an existing Moodle environment, subject to a technical review.
Your accepted proposal, order or service agreement specifies the services, fees, usage allowances and responsibilities for your engagement. Where it expressly differs from these general terms, the agreed terms apply, subject to applicable law.
Your agreement confirms the learner interfaces, AI tools and other functionality included in your service. Features shown on this website are not automatically included in every engagement. AI usage, onboarding, content production and any other additional work are included only to the extent stated in your agreement.
Moodle is open-source software governed by its own licence. Nothing in these terms modifies that licence or the rights attached to third-party software.
2. Eligibility and Authority
You may use the Services only if:
You are at least 18 years old; and
You have legal authority to enter into these Terms on behalf of yourself or an organisation.
If you are entering into these Terms on behalf of an organisation, you represent and warrant that you are authorised to bind that organisation.
3. Accounts and Responsibilities
You are responsible for:
Maintaining the confidentiality of administrator credentials
All activity occurring under your account
Ensuring that your users comply with these Terms
WebbLMS is not responsible for unauthorised access resulting from compromised credentials or customer-managed access controls.
4. Fees, invoicing and cancellation
WebbWorx invoices customers directly for agreed services. Your proposal or service agreement sets out pricing, the billing cycle, payment terms, any applicable taxes, setup fees and usage allowances. An enquiry or demonstration does not create a paid subscription.
Renewal arrangements, notice periods and changes to service scope are governed by your agreement. Any additional work, enhancement fees or usage-related charges must have a basis in that agreement or a separately accepted proposal.
For cancellation, credits, billing errors and refunds, see our Refunds & Cancellations Policy. Nothing in these terms removes rights or remedies that cannot lawfully be excluded.
If an earlier purchase was processed by Paddle, the terms and payment arrangements applicable to that transaction continue to govern it, subject to applicable law. This does not make Paddle the payment processor for services invoiced directly by WebbWorx.
5. Trials
Free trials may be offered at WebbLMS’s discretion.
Trial environments may be limited in features, availability, or data retention. WebbLMS does not guarantee retention of trial data after the trial period ends.
6. Customer Data and Content
6.1 Ownership
You retain ownership of all data, content, and materials uploaded to or generated within your WebbLMS instance (“Customer Data”).
WebbLMS does not claim ownership of Customer Data.
6.2 License to Operate
You grant WebbLMS a limited, non-exclusive license to host, process, transmit, and back up Customer Data solely for the purpose of providing the Services.
6.3 Responsibility
You are solely responsible for:
The legality and appropriateness of Customer Data
Compliance with applicable data protection, education, and sector-specific laws
Obtaining all required consents from end users
7. Data Protection and Privacy
For website visitors and account holders, WebbLMS acts as a data controller.
For learner and end-user data stored within customer LMS instances, WebbLMS acts solely as a data processor on behalf of the customer.
WebbLMS processes personal data in accordance with applicable laws, including South Africa’s Protection of Personal Information Act (POPIA) and, where applicable, the EU GDPR and other relevant privacy laws.
A separate Data Processing Addendum may apply to enterprise customers.
8. Backups, Availability, and Support
WebbLMS performs automated backups in accordance with the selected plan. Backups are provided as a convenience and do not replace customer-managed disaster recovery obligations.
WebbLMS does not guarantee uninterrupted availability unless expressly agreed in writing.
Support response times and service levels may vary by plan.
9. Acceptable Use
You may not use the Services to:
Violate any applicable law or regulation
Infringe intellectual property or privacy rights
Distribute malware, abusive content, or spam
Interfere with platform security or usage controls
WebbLMS may suspend or terminate access for violations.
10. Third-Party Services and Integrations
The Services may integrate with third-party services, plugins, or tools.
WebbLMS is not responsible for third-party services, their availability, or their terms. Use of third-party services is at your own risk.
11. Suspension and Termination
WebbLMS may suspend or terminate access if:
These Terms are breached
Payment fails, is reversed, or is disputed
Required by law or regulation
Continued operation poses security or legal risk
Upon termination, Customer Data may be deleted after a reasonable retention period unless otherwise agreed.
12. Intellectual Property
WebbLMS retains all rights in:
The WebbLMS platform and provisioning systems
Automation, scripts, and infrastructure tooling
Branding, documentation, and proprietary materials
Except as expressly stated, no rights are transferred to you.
13. Disclaimers
The Services are provided “as is” and “as available.”
To the maximum extent permitted by law, WebbLMS disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
14. Limitation of Liability
To the maximum extent permitted by law:
WebbLMS shall not be liable for indirect, incidental, special, or consequential damages
WebbLMS’s total liability shall not exceed the fees paid by you to WebbLMS in the preceding 12 months
Nothing in these Terms limits liability where such limitation is prohibited by law.
15. Indemnification
You agree to indemnify and hold harmless WebbLMS from claims arising from:
Your use of the Services
Customer Data
Violation of laws or third-party rights
16. Governing Law and Venue
These Terms are governed by the laws of the Republic of South Africa, excluding conflict-of-laws principles.
The courts of South Africa shall have exclusive jurisdiction.
17. Changes to These Terms
WebbLMS may update these Terms from time to time. Material changes will be posted on the website or communicated through the Services.
Updates do not retrospectively alter an existing service agreement or remove accrued rights without a valid basis under that agreement and applicable law.
18. Contact Us
WebbWorx (Pty) Ltd
Cape Town, South Africa